How can we help?

Have a question? One of these below should be able to help.

  • How can I change the Shipping or Delivery address?

    Once you have submitted your order, you can send an email to delivery@legendshaul.com along with your order number and we can make the changes for you.

  • Is it possible to add to my order?

    Our system doesn't currently allow us to make modifications on orders that have been processed. To order additional items for your delivery, please place another order and we can ship both orders together.

  • I want to confirm that our delivery is coming today. I haven't received an email notification confirming that it is coming today.

    You can email your order number to delivery@legendshaul.com. Someone at customer service will check on the estimated time of delivery and will let you know. When our driver departs our warehouse, you will receive a text message with the planned delivery window. You will receive another text message when our driver is 30 minutes away from your home.

  • Forgot to apply the discount code on checkout. Can you apply it?

    We can apply the discount code as long as you had met the stipulations with logging into your account with your email address and password and you met the minimum amount.

  • I want to order and have picked out my groceries but why can’t I choose a delivery date?

    The system is a little finicky when it doesn't recognize the city. Please check the City box and ensure the city name is not abbreviated, misspelled or have other information added to it.

  • Received an email that product was refunded. Can’t you send a replacement with something similar?

    Normally, we do not replace an item if we are out of stock. If you would like an item replaced, please not this in the delivery instruction box when you place your order.

  • I put my landline number. How can I change it to my cell phone number?

    Once you have submitted your order, you can send an email to delivery@legendshaul.com along with your order number and we can make the change for you.

  • Are the Tunas and Salmon products sashimi/sushi grade?

    Yes, the Tuna Loin, Ahi Tuna, Sockey Salmon and Red Spring Salmon are.

  • Is there a way to reorder items from a past order I placed?

    Unfortunately the system doesn’t allow reorders as products are always changing on the website.

  • I don’t have a cell phone. Can you please call me instead of texting me?

    Yes, our driver can call your landline upon arrival. You won’t be able to receive the text messages with the delivery window. However if you email delivery@legendshaul.com, we would be able to give you an estimated time of delivery.

  • The Billing address is incorrect. How can I correct it?

    Once you have submitted your order, you can send an email to delivery@legendshaul.com along with your order number and we can make the changes for you.

  • Is it possible to get copies of my receipts from previous orders?

    You will need to log into your account with email address and password. Click on My Orders, located on the left hand side. This will show all the orders you had placed while logged into your account. Under the Actions column, click on View for the order you require a receipt for. Click Print and you will have your receipt.

  • I got a message that the delivery would take place today between XX:XX and XX:XX. Can it be changed to an earlier or later time?

    You can contact Legends Haul by emailing Customer Service at delivery@legendshaulcom and request the delivery time. They will do their best to help accommodate your request.

  • The number I received the text is not working when I call back.

    The number is from an application that our driver uses to make his delivery route. It is best to email delivery@legendshaulcom with your questions.

  • How can I change the Delivery date?

    Once you have submitted your order, you can send an email to delivery@legendshaul.com along with your order number and we can make the changes for you.

  • I had my cart all loaded up but forgot my password. I try to sign in I get a message

    When you receive this message it is usally because you do not have an account created yet! The previous times you placed an order, you placed your order as a Guest meaning you did not sign-in with an email address and password but you were still able to place the order. I have attached the link for you to set up an account https://shop.legendshaul.com/customer/account/create Once you create your account, you can select your grocery items, use the discount code if applicable and submit your order.